We are seeking a highly skilled and experienced Security, Backup and Recovery Technical Product Manager to support the development and management of our security, backup, and recovery solutions.

The ideal candidate must have a strong technical background, excellent problem-solving skills, and a deep understanding of security, backup, and recovery technologies.

If you are excited about empowering partners with the latest technologies and driving growth, we encourage you to apply. Become part of a dynamic team that values innovation and fosters professional development.

Requirements:

Education

• Grade 12 or equivalent.
• Bachelor’s degree or equivalent required, ideally in a discipline such Business Administration or Information Technology.
• Certification in relevant technology vendors: CompTIA Storage+ and Backup and Recovery (Acronis, Veeam, HP, Dell, IBM etc.)

Experience

• 3+ years of experience in a technical support or specialist role with a focus on security, backup and recovery solutions

Skills

• Knowledge of various security, backup, and recovery software and tools.
• Proven experience with cloud-based security, backup, and recovery solutions.
• Excellent analytical and problem-solving skills.
• Good track record in achieving financial and non-financial targets.
• Good track record in maintaining partner relationships.
• Good understanding of the ICT industry and ability to keep up with technology and Industry developments (Cloud experience Advantageous).
• Good customer service etiquette.

Personal Attributes

• Ability to work effectively independently or within a team to achieve outcome.
• Able to present to customer in-person or via Teams.
• Establish relationships with Vendors to understand product knowledge, programs etc.
• Willingness to adapt to changing priorities and work in a fast-paced environment.
• Strong problem-solving skills to overcome challenges and find creative solutions.

Responsibilities

Product Strategy and Roadmap

• Define and execute the product strategy and roadmap for security, backup, and recovery solutions.

Product Development

• Collaborate with marketing to design and develop go to market strategies around security, backup, and recovery solutions.

Technical Support

• Provide technical expertise and support for security, backup, and recovery solutions.

System Design

• Assist in the design of secure data backup and recovery solutions for customers.

Security Management

• Ensure that all products meet industry-specific security standards and compliance requirements.

Disaster Recovery Planning

• Develop disaster recovery for solutions customers.

Customer Support

• Work closely with customers to provide technical advice and gather feedback for continuous improvement.

Cross-Functional Collaboration

• Collaborate with Marketing, Sales, and other teams to ensure seamless integration and operation of security, backup, and recovery solutions.

Additional
• Own reliable transport.
• This is an office-based position in the Woodmead branch.

A more comprehensive job description will be available upon application.

All required qualifications will be verified by an independent provider on behalf of Tarsus.

Please note: The company is under no obligation to fill this position, should you not have had any feedback within 2 weeks of submitting your application, you may consider your application unsuccessful.